Privacy Policy

1. Introduction

Solupak Ltd (Company No. 03586037, VAT No. GB719606519), trading as soluCLEAN ("we", "us"), is committed to protecting your privacy. This policy explains how we collect, use and share your personal data when you use our website and services, in accordance with the UK GDPR and the Data Protection Act 2018. We are the data controller for your personal data.

2. Data We Collect

We may collect:

• Identity & contact — name, email address, phone number and company when you submit an inquiry, register an account or subscribe to our newsletter.
• Account data — your email and a securely hashed password when you create a portal account.
• Order data — products ordered, delivery details and order history.
• Communications — messages you send us and our responses.
• Usage data — pages visited and device/browser information, gathered via cookies.

3. How We Use Your Data

We process your data to:

• Provide our products, process orders and manage your account.
• Respond to inquiries and provide customer support.
• Send newsletters and marketing communications where you have consented.
• Improve our website, products and services.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under the UK GDPR we rely on:

• Consent — for marketing emails and non-essential cookies.
• Contract — to fulfil orders and manage your account.
• Legitimate interests — to improve services and respond to inquiries.
• Legal obligation — for tax and record-keeping.

5. Sharing Your Data

We share data with trusted providers who help us operate — including email marketing (Klaviyo), analytics, payment processors and IT hosting — all bound by data processing agreements. We never sell your personal data. We may disclose data where required by law.

6. International Transfers

Some providers process data outside the UK/EEA. We ensure appropriate safeguards — such as UK International Data Transfer Agreements or equivalent protections — are in place before any transfer occurs.

7. Data Retention

We keep personal data only as long as necessary: account data while your account is active, order data for legal retention periods, and marketing data until you withdraw consent or request deletion.

8. Your Rights

Under the UK GDPR you have the right to:

• Access, correct or erase your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time (without affecting processing carried out before withdrawal).
• Lodge a complaint with the ICO at ico.org.uk.

To exercise any of these rights, email info@soluclean.co.uk.

9. Cookies

We use cookies to operate and improve our site. See our Cookie Policy for details and how to manage your preferences.

10. Security

We apply appropriate technical and organisational measures to protect your data, including encryption in transit and strict access controls.

11. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal data.

12. Changes to This Policy

We may update this policy from time to time; material changes will be highlighted on our website.

13. Contact

Solupak Ltd (Company No. 03586037, VAT No. GB719606519), trading as soluCLEAN, California Drive, Castleford, West Yorkshire, WF10 5QH. Email: info@soluclean.co.uk. Tel: 01924 565120.